Author: M.Prince (16 Jan 10 8:38pm)
We don't build or maintain the Joomla Plugin ourselves, so I'm not exactly sure how it works. We recommend that most plugin authors build a system to allow whitelisting in situations like yours. Alternatively, you can tell your customer to visit the Project Honey Pot website, search for his IP address, then click the link and follow the instructions for whitelisting. That will globally whitelist the IP address. You may want to also tell your customer that he should check his computer to see if a virus or trojan has somehow compromised it.